The moor, the merrier

While listening to Old Blind Dogs' version of "The Bonnie Banks o'Fordie":

rafaela: Aaaaand like most Scottish ballads, it has a body count.
Me: And incest. Hey, if they'd only worked in alcohol somewhere, they'd have the Scottish trifecta.

Also, I have a question: If one advises one's customer to (and I quote) "call the business office and raise holy hell," is that a sign of burnout?